24 May 2016
MAKASSAR - The training which was attended by 30 participants consisting employees of Airport Service working unit, Airport Fire Fighting, Airport Security, Terminal & Airside, Property & Advertising, and Customer Service PT Angkasa Pura I (Persero) Branch International Airport Sultan Hasanuddin Makassar (SHIAM), with the aim to provide services in order to increase the satisfaction of service users and partners PT Angkasa Pura I (Persero).
Training was opened on May 24, 2016 at 09.00 WITA by Mr. Akhmad Munir as the General Manager SHIAM. Activities that have been carried out for 3 (three) days filled by the competent presenters, including Dr. Tuti Bahfiarti, M.Si, Aziz Syamsuddin, Arni Muchtar, Moh. Dian Andrias Sudrajat.
In the opening ceremony, GM SHIAM deliver "CS(Customer Service) is one of the spearheads of delivering excellent service, and with this training I hope the participants can better understand and grasp the importance of a service," he said.
"By providing excellent service by each employee of Angkasa Pura, either as AVSEC, CS, and other units,
The material covered in this training include: Orientation to Customer, Vision and Mission Angkasa Pura I & Service Excellence in airport, Excellence Service and other material that was delivered during the 3 (three) days until the date of May 26, 2016, today.
"The hope would provide increased user satisfaction for airport services" added the GM.
